The majority of business telephone systems now use “Voice over Internet Protocol” (VoIP) – the method by which phone calls are made and received over the internet.
When it comes to call recording, there are some very effective solutions that can be integrated into your VoIP system.
Reasons that businesses record calls include:
- It is a regulatory requirement in some industries
- To monitor productivity and the consistency of service provided across a team
- To have recordings to refer to in the event of a dispute
- For training purposes
The benefits of today’s cloud-based call recording services are:
- The in-built security standards ensure that regulatory standards are met.
- Automatic encryption and secure storage mean that your conversations are protected, providing peace of mind.
- Cloud-based call recording is designed for ease of use. It is quick to set up and has intuitive interfaces.
- The purchase model is usually a monthly fee per user, making it affordable for businesses of all sizes.
- The technology grows with your business – adding more users is a quick and easy process.
- As well as recording calls, cloud-based call recording systems offer valuable analytics, turning. conversations into data that can improve customer service and help you make decisions relating to your business strategy and sales.
To discuss the benefits in more detail, please give us a call or enter your contact details here.