In today’s business world, customers expect to be able to contact their service-providers using a variety of communication methods.
Whilst many of your customers may be happy contacting you by phone or email, others may expect different messaging services to be available, including those on Social Media sites.
There is an increasing demand for solutions that enable convenient and immediate communication – with voice contact becoming less important for many people.
If your business uses the Horizon telephone system, or if you are looking at switching to Horizon, you may be interested in an enhancement to that system, known as “Contact Centre.” Horizon Contact Centre gives you and your customers that range of different communication channels.
Contact Centre links together your business telephone calls, email, video calls, WhatsApp, Twitter, web chat, SMS, and Facebook – and can feed directly in to your CRM system.
When communicating with customers, your staff are immediately directed to all the records of previous communications with the customer in question – enabling you to provide a fast, consistent and joined up service.
To find out more about Horizon Contact Centre, please give us a call or enter your contact details here.